Welcome to Champ Star Group, a custom provider of high-quality gym and boxing fitness products. By accessing our website or engaging in services offered by Champ Star Group, you agree to comply with and be bound by the following terms and conditions. These terms govern your use of our services and interactions with our company. Please read them carefully.
1. Custom Product Requests
Champ Star Group specializes in offering customized fitness products. Customers must contact us directly to discuss their requirements. Customization options may include specific product dimensions, materials, colors, logos, and more. The final product will be created based on the details provided by the customer.
- Customers must provide clear and accurate information regarding their customization needs.
- We will confirm the product details before proceeding with manufacturing.
2. Quotations and Order Confirmations
Upon receiving your inquiry, Champ Star Group will provide a detailed quotation for your custom products, including pricing, shipping, and any additional fees.
- Quotations are valid for a limited period as specified in the quotation document.
- Once both parties agree on the product details and pricing, an official order confirmation will be provided.
3. Payment Terms
Champ Star Group requires payment based on agreed terms before starting production. We accept various payment methods, including bank transfers and online payment platforms.
- Full payment or a deposit may be required prior to starting the production process.
- The balance payment must be completed before shipping the final product, unless otherwise agreed.
4. Production and Lead Time
Once the order is confirmed and payment is made, production will begin. Lead times will vary depending on the complexity of the customization and the quantity ordered.
- Estimated production and delivery timelines will be communicated to the customer in advance.
- While we strive to meet all deadlines, unforeseen delays due to material availability or other factors may occur.
5. Samples and Product Approval
Customers may request samples of our products to evaluate quality and craftsmanship before placing bulk orders. Samples are provided based on availability and may incur additional charges.
- We encourage customers to request samples to ensure they are fully satisfied before committing to a larger order.
- Any modifications based on sample feedback must be communicated in writing.
6. Returns and Refunds
Since Champ Star Group specializes in custom-made products, all sales are final once the product specifications are approved and production begins. Returns or refunds are not offered on custom orders.
- However, if there is a defect in the product or it does not match the agreed specifications, we will work with the customer to resolve the issue.
7. Warranty and Liability
Champ Star Group guarantees the quality of our products. However, the scope of our warranty may vary depending on the product type. We are not liable for damages or issues arising from incorrect usage or mishandling of products.
- Customers are responsible for using the products as intended.
- Claims for damaged or defective products must be made within 7 days of delivery.
8. Shipping and Delivery
Once the production of your custom product is completed, we will arrange for shipment using reliable courier services. Shipping costs and delivery times will be discussed as part of the quotation process.
- Customers are responsible for providing correct shipping addresses.
- We are not responsible for delays caused by customs or import restrictions.
9. Intellectual Property and Logos
If a customer provides their own logos or designs for product customization, they must have the right to use those assets. Champ Star Group is not responsible for any copyright or trademark violations.
- Customers agree to indemnify Champ Star Group against any claims related to the unauthorized use of third-party intellectual property.
10. Customer Support and Communication
We value our customers and strive to provide prompt and professional support. For any inquiries, clarifications, or assistance, please reach out to us via:
- Email: info@champstargroup.com
- WhatsApp: +923021633291
11. Privacy Policy
We respect the privacy of our customers. Personal information shared with us will be kept confidential and used solely for the purpose of fulfilling orders and providing customer support. For more information, please refer to our Privacy Policy.
12. Modifications to Terms and Conditions
Champ Star Group reserves the right to modify these terms and conditions at any time. Any changes will be communicated on our website. Continued use of our services constitutes acceptance of the revised terms.
Thank you for choosing Champ Star Group. We look forward to delivering high-quality, customized gym and boxing products that meet your needs.
For further questions, feel free to contact us at info@champstargroup.com or via WhatsApp at +923021633291.