Frequently Asked Questions
Most frequent questions and answers
Placing a custom order with Champ Star Group is easy and straightforward. Follow these simple steps to get started:
- Contact Us: Reach out via email at info@champstargroup.com or WhatsApp at +923021633291. Share your requirements, including the type of products, quantity, and specific customization details (sizes, colors, designs, logos, etc.).
- Consultation and Quotation: Our team will review your requirements and provide a consultation to discuss the best options for your needs, along with a detailed quotation that includes pricing and delivery timelines.
- Sample Approval: We offer sample products upon request to ensure you’re satisfied with the quality and customization. For sample production, a 50% payment is required upfront, with the remaining 50% due upon completion of the sample.
- Finalize Your Order: Once you’re happy with the samples, confirm your order by providing the necessary details and making a deposit payment. Our team will keep you updated throughout the production process.
- Production and Delivery: We begin production according to your specifications, and once the products are ready, they are carefully packaged and shipped to your location.
We offer a wide range of customization options to meet the unique needs of each customer. These options include different sizes, colors, fabric types, designs, logos, embroidery, printing methods, and more. Whether you are looking for gym wear, boxing gear, or other sports apparel, we can tailor it to your exact specifications.
The turnaround time for custom orders varies depending on the order size, the complexity of customization, and current production schedules. Generally, custom orders take between 2 to 4 weeks from order confirmation to delivery. Our team will provide you with an estimated delivery time during the quotation process.
Yes, we offer sample products upon request so you can evaluate the quality and customization before placing a bulk order. A 50% payment is required upfront for sample production, with the remaining 50% due upon sample completion. This process ensures you are fully satisfied with the product before making a larger commitment.
Yes, we offer international shipping to ensure our customized sports and gym products reach customers worldwide. Shipping costs and delivery times may vary depending on the destination. We provide detailed shipping information when you place an order.
We use secure and high-quality packaging to ensure your products arrive in perfect condition. Packaging is tailored to the type of product and order size, with additional protective measures taken for fragile or sensitive items.
Yes, all our products undergo rigorous quality and durability tests to ensure they meet the highest standards. We focus on providing long-lasting products that perform well under various conditions, whether it’s intense gym workouts or professional sports settings.
Order cancellations are possible but depend on the stage of production. If you need to cancel an order, contact us as soon as possible. If production has not yet started, we will process the cancellation and refund any payments made. However, once production begins, cancellations may not be possible.
We accept a variety of secure and convenient payment methods to accommodate our customers worldwide. These include Credit/Debit cards, Bank Wire Transfer, MoneyGram, and Western Union. Our team will provide you with all the necessary details for processing payments safely.
Yes, we offer competitive pricing and discounts on bulk orders for teams, clubs, and organizations. The discount rate varies depending on the order size, product type, and level of customization. Contact us to discuss your specific needs and to receive a customized quotation.
Yes, there is a minimum order quantity (MOQ) requirement for custom apparel, which varies depending on the product type and customization needs. We strive to offer competitive MOQs to cater to teams, clubs, and organizations of all sizes. Contact us to discuss your specific requirements.
Yes, we stand by the quality of our products and offer warranties against manufacturing defects. To ensure complete customer satisfaction, we provide samples first, allowing you to assess the quality and customization before committing to a bulk order. If you receive a product that does not meet the agreed-upon specifications or quality standards, please contact us immediately. Our customer service team is dedicated to resolving any issues and ensuring you are fully satisfied with your purchase.
If you need to make changes to your order after it has been placed, please contact us as soon as possible. Depending on the stage of production, we will do our best to accommodate your request. However, changes may not be possible if the production has already commenced.
We have a strict quality control process in place to ensure all our products meet the highest standards. This includes multiple checks during production and before shipping. We also provide samples for customer approval, further ensuring satisfaction with the final product.
Absolutely! We keep records of your custom designs, so you can easily reorder the same design in the future. Just provide us with your previous order details or reach out to our customer service team to place a repeat order.
For international shipments, customs and import duties may apply based on the destination country’s regulations. These fees are the responsibility of the buyer. We recommend checking with your local customs office for more information on potential fees and charges.